Anti-Spam Policy

Email, Text Messages, and Prohibited Content

Your use of OAD’s website, product and services is subject to this policy. If you are found to be in violation of our policies at any time, as determined by OAD in its sole discretion, we may warn you or suspend or terminate your account. Please note that, in accordance with the OAD Terms of Service Agreement, we may change this policy at any time. It is your responsibility to keep up-to-date with and comply with this policy.

Email Requirements

The OAD platform allows its Clients to send personality assessment surveys to Survey Subjects. With regards to these emails, OAD has a zero-tolerance spam policy. This means that all email message recipients must have opted-in, or otherwise validly consented to in accordance with all legal requirements applicable to you, receiving communications from you, the sender. Subscriber accounts may be terminated for sending unsolicited email or text messages.

Email messages sent in connection with your business must contain an “unsubscribe” link that allows subscribers to remove themselves from your email messages. You acknowledge and agree that you will not hide, disable, or remove or attempt to hide, disable, or remove the opt-out link from the email invitation. You will actively manage and process unsubscribe requests received by you directly within ten days of submission or as otherwise required by applicable laws, and update your email lists and contact list to reflect the unsubscribe requests.

You are responsible for ensuring that the email messages you send in connection with your business do not generate a number of spam complaints or bounce rates in excess of industry standards. If OAD determines that your level of spam complaints or bounce rate is higher than industry standards, OAD, at its sole discretion, has the right to suspend or terminate your use of our website, products, and services. If you receive low response rates, high complaint rates, high bounce rates, or user complaints, we may request additional information regarding your mailing lists and sending practices to investigate and attempt to resolve the problem, or in some cases we may suspend or remove email privileges on your account.

Restrictions

• Emails you send via OAD must have a valid reply-to email address owned or managed by you.
• You can only use OAD to send emails to lists of people that gave you permission to email them. If you do not have proof that each recipient on your list opted-in for your emails, do not import them into OAD. 
• We prohibit the use of uploading third-party, purchased, or rented mailing lists.
• You must not send unsolicited mail to newsgroups, message boards, distribution lists, or email addresses.
• You must not utilize OAD’s product to send any electronic mail messages in a way not permitted by applicable law or to any recipient who has opted-out, unsubscribed, or otherwise objected to receiving such messages from.
• You must not use OAD to send emails with deceptive subject lines or false or misleading header information.

Reporting Spam

If you suspect that OAD has been used by someone to send spam, please contact us immediately at support@OAD.ai and we will investigate the matter.