Whether you’re evaluating OAD.ai, already a client, or reaching out about press or partnerships — find the right path below. Every message reaches a real person.
Not sure where to start? The free Top Performer Audit is the fastest way to see OAD.ai work on your actual team — no call required. Or book a 30-minute demo with a Performance Director.
Or book a demo if you’d prefer a live walkthrough first
Log in to access your platform, send diagnostics, and view profiles. If you have a question that can’t be answered in the platform, our support team responds within 4 business hours.
Or email support@oad.ai · Response within 4 business hours
Press enquiries, partnership applications, speaking requests, or anything else — use the form below or reach out directly to the right team. We respond to every message.
Response within 1 business day
Use this form for any enquiry that doesn’t fit neatly into the paths above. Whether it’s a question about the science, a partnership idea, or something else entirely — send it here.
New clients & demosThe fastest route. Start with the free audit or book a demo — no form required.
oad.ai/audit · oad.ai/demo
Response within 4 business hours
Client supportPlatform questions, technical issues, and activation help for existing clients.
support@oad.aiResponse within 4 business hours · Mon–Fri
Press & mediaInterview requests, editorial enquiries, and media kit downloads.
press@oad.aiResponse within 4 business hours
Partners & referralsChannel partner applications, referral enquiries, and co-marketing opportunities.
partners@oad.aiResponse within 1 business day
Everything elseGeneral questions, feedback, speaking requests, or anything that doesn’t fit above.
support@oad.aiResponse within 1 business day
Demo & Audit requests
Automated calendar invite sent instantly · Performance Director confirms within 2 hours
Client support
Monday–Friday business hours · Urgent platform issues escalated immediately
Press enquiries
Monday–Friday · Tight deadlines accommodated — just flag it in your message
General enquiries
Monday–Friday · Every message read by a real person, never filtered by AI
I’m an existing client and can’t log in.Email support@oad.ai with your company name and the email address associated with your account. Our support team will get you back in within 4 business hours. For urgent access issues, flag it as “urgent” in the subject line.
I submitted the free audit but haven’t heard back.Check your spam folder first — our diagnostic email occasionally gets filtered. If it’s been more than 2 hours, email support@oad.ai with your name and the email you used to submit. We’ll sort it immediately.
I want to upgrade from Pilot to Pro. Who do I contact?Your Activation Manager will reach out before your 45-day pilot ends. If you’d like to move sooner, email support@oad.ai or reply directly to any email from your Performance Director — they’ll handle the upgrade same day.
Can I get a copy of the validation studies or compliance documents?Yes. Email support@oad.ai with your name, company, and which documents you need (validation brief, adverse impact report, technical manual, SOC 2 report, DPA). Most are available immediately — some require a signed NDA for enterprise clients.
I want to apply to the partner programme.Head to oad.ai/partners for the full application form. If you’d prefer to have a conversation first, email partners@oad.ai with a quick note about your practice and client base — we’ll respond within 1 business day.
I have a billing question.Email billing@oad.ai with your company name and account email. Include as much detail as possible about the question — invoice number, contract date, or payment reference if you have it. We respond to billing enquiries within 1 business day.
